APPOINTMENTS ADVICE

Online appointment booking service

Due to recent Public Health England advice regarding Coronavirus, we have temporarily turned off the ability to book online appointments. This is to prevent possible cases booking appointments without being triaged first.

If you have think you may have Coronavirus, please go to NHS111 online to complete their online assessment. If appropriate, you will then be given further advice.

All other aspects of Online Access (requesting prescriptions etc) are still working

Please cancel if you cannot attend

If you are unable to attend your appointment, please cancel your appointment using Patient Access, the NHS App or calling the surgery on 02380 743400

Use the Right Service

You may feel that a different service is better suited to address your particular concern. See the Use the Right Service page for further information on other local NHS services you can access directly instead of your GP practice.

Appointment Booking

Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section or visit NHS 111 for advice and guidance on a range of medical conditions.

If you have a high temperature or a new continuous cough, use the NHS 111 coronavirus service. Only phone NHS 111 if you cannot get help online.

During the COVID-19 lockdown, our surgery is employing a "total triage" system - each appointment request will be passed to a clinician who will try to resolve your issue remotely, wherever possible.

Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact, remind you about future appointments and keep you informed about other practice news, health promotion and research opportunities.

Patients over 18 years of age can make appointments online either via:-

eConsult 

Patient Access

The NHS App

For patients unable to use the online options, or for patients aged under 18 years, appointments can still be made by calling 02380 743400

Please note that our phones are always busy in the morning so for non urgent enquiries contact us in the afternoon if possible.

Emergencies

For life-threatening emergencies please call an ambulance by telephoning 999. 

Please note: 

We are unable to deal with telephone request for prescriptions. These can be made in writing, by contacting us online or emailing us via this website. 

For test results please do not call before 3.00pm.

You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.

If you cannot keep your appointment, please let us know so that we can offer it to another patient.

Our appointment system

The System – all patients have a named GP.

Routine doctor appointments can be booked up to 2 weeks in advance.

If you have a condition that you believe to be a medical emergency which cannot wait until the next day for treatment, there is a duty clinic each morning and afternoon. It would help us to arrange appointments quickly if you could ring before 11am. The reception staff may arrange a telephone consultation with the doctor prior to your appointment. Please remember that this is designed to treat NEW URGENT problems or existing conditions that have rapidly become worse and NOT for follow up or review of old problems.

We also have telephone appointments for issues that only require a discussion with a doctor, such as a query about medication or follow up of a particular treatment.

When you telephone to book any appointment the receptionists will ask for brief details of your problem. They are using a ‘signposting’ system which will help identify which type of appointment can best meet the needs of the patient. Please be assured that patient confidentiality will be maintained at all times. It is not essential to give any details if you would prefer not to.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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