Our appointment system
Our urgent appointments release at 08:00 on the day during opening hours. Please contact Reception on 023 80743 400 if you need an urgent on the day appointment.
eConsult lets you request treatment and advice, fit notes, GP letters and test results.
This is a consultation with your doctor, please provide as much information as you can for us to help you. Click here to start your online consultation.
The System – all patients have a named GP.
All routine appointments to see or speak with a Doctor are now released up to 2 weeks in advance. All routine can be either face to face or telephone. Our default is face to face, please let reception know if you need a telephone appointment.
If your medical condition cannot wait until the next routine appointment. Please phone reception for a duty appointment. It would help us to arrange appointments if you could ring before 10am. Our on the day appointments are to treat new problems or current problems that have become worse.
When you book any appointment the receptionists may ask for details of your problem. They are helping to identify which type of appointment can best meet the needs of the patient. It is not essential to give any details if you would prefer not to.
Please cancel if you cannot attend
If you can no longer attend, please cancel your appointment by calling the surgery on 023 80743 400 or NHS app.
Use the Right Service
Use the Right Service for more information on other local NHS services.
Please update us with your current telephone number, mobile numbers and e-mail address. Do you want to receive text messages? We can remind you about appointments and keep you informed about other practice news.
Patients over 16 years of age can make appointments online either via:-
Are you unable to use the online options? or for patients aged under 18 years, can calling 02380 743400
Our phones are most busy in the morning so for non urgent enquiries contact us in the afternoon if possible.
For life-threatening emergencies please call an ambulance by telephoning 999.
We are unable to deal with telephone request for prescriptions. These can be in writing, by contacting us online or emailing us via this website.
For test results please do not call before 2.00pm.
If you would like a relative or a friend with you, please introduce them at the beginning of the appointment.
If you cannot keep your appointment, please let us know so that we can offer it to another patient.