Covid-19 Out of Hours News

Norton Welch Close, Fleming Avenue, North Baddesley, SO52 9EP

Pilgrims Close, Chandlers Ford, Eastleigh, SO53 4SD

Email   Tel: 023 8074 3400

Contact Details


Covid-19 vaccination

Book an appointment via the NHS national booking service to receive the COVID-19 vaccination.


Covid-19 Vaccination Status

Are you travelling abroad and need proof of your Covid-19 vaccination status?

To view your covid-19 vaccination status, you can use the NHS App, either using your smartphone or tablet or using your desktop or laptop computer via Access your NHS Services.

If you don't have access to a device, you can call NHS 119 and they wil be able to post a letter to you. You will need to provide details of the country you are travelling to for this.

See Demonstrating your COVID-19 vaccination status when travelling abroad for more information.

GP Practices cannot provide letters showing your COVID-19 vaccination status.

For information and guidance on the NHS Covid vaccination programme, please see NHS Covid Vaccination advice


Coronavirus (COVID-19)

Updated 4th July 2022

Due to the Covid-19 infection rates which have dramatically increased, We have been advised by the Director of Infection Control to re-introduce the policy for patients and staff to wear a mask whilst on the premises.

Updated 24th February 2021 

As you may be aware the next part of the Governments ‘Living with Covid’ plan came into effect from today (24th February 2022).

Please can we remind our patients and visitors that the guidance from NHS England has highlighted that ‘’there are no immediate changes to infection prevention and control requirements, this includes the requirement for staff, patients and visitors to wear a mask/face covering in all healthcare settings.’’

This is to ensure that we keep our patients and staff safe. Thank you for your continued co-operation.


Updated 3rd December 2020

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, GP practices have also had to change how we offer our services to you. If you do need to come in, then we can ensure there are a minimal number of people in the practice, maintain social distancing and keep patients and staff safe.

The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation. Most patient’s health concerns can be managed over the phone or via video consultation. This is why practices are providing patients with either an initial phone call or video consultation to decide what would be the best way to help. If practices can support you without needing you to come into the practice itself, then this reduces the need for you to travel, and reduce the risk of the virus spreading.

If you do need a face-to-face appointment, you will be invited to attend the practice.

We are issuing all prescriptions via EPS which is an electronic service where your prescription will be sent directly and securely to a pharmacy of your choice for collection. If you don’t already have a nominated pharmacy, please let us know your chosen pharmacy by noting this on your next prescription request

Please use online services to request your prescriptions. Either use your existing online service, or if you do not currently have access to online services, the NHS app can be set up from home without the need to attend the surgery to register for this service. Alternatively, you can send your prescription requests to

Please don't send in photographs to the practice's email address but instead use eConsult if necessary

We have also cancelled our drop in blood service that normally runs everyday between 1pm - 2.15pm    

Support during these difficult times

Blood Test appointments

Due to social distancing, extra cleaning and staff shortages we are extremely short of available blood test appointments at the surgery. If your GP or consultant has already requested your blood tests, you can attend any of the following places for blood samples to be taken. The results will be sent to the GP or consultant who requested the test.

Southampton General, Lymington and Romsey Hospitals: to make a blood test appointment please call 023 8120 4877 Monday-Friday 08.00 -18.00 hrs

Winchester, Basingstoke and Andover Hospitals:  please use online booking system (one for each site).  There is a phone booking system for patients who cannot use the online system but with limited staffing and only 9am – 4:30pm. Further information and to find out how to book.

Children and Covid: For the attention of those with young families

At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they, like everyone else, might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19.

GPs and hospitals are still providing the same safe care that they have always done for children.

If you are not sure if your child is unwell and whether they need to be seen, see the Healthier Together website, call 111 or contact your GP.

For information about crying babies see the ICON website.

If your child appears severely unwell and advice is not quickly available, call 999 or take them to ED as you would in other times.

Please see this table for more information on who to contact for different situations.


Advice for Parents During Coronavirus

Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done. Here is some advice to help you know who to contact for different situations


Thank You to Our Patients

We would like to say thank you to our incredibly supportive patients who have thanked our team, sent messages of appreciation and recognise how hard our whole team has been working to deal with the extra workload at this time. 

All of the measures we have put in place over the past months are following guidance from Public Health England and are being implemented across many GP practices in the UK. It is all about keeping you safe, minimising your exposure to patients with Covid-19 symptoms. We also need to keep our teams safe as well so that we can keep working to provide patient care.