Updated 7th October 2020
The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.
Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, GP practices have also had to change how we offer our services to you. If you do need to come in, then we can ensure there are a minimal number of people in the practice, maintain social distancing and keep patients and staff safe.
The easiest and most effective method is to use e-Consult through the practice website, or you can telephone. You will then be contacted by a clinician to talk through your symptoms either over the phone, via email, or if needed and you have the available technology, through a video consultation. Most patient’s health concerns can be managed over the phone or via video consultation. This is why practices are providing patients with either an initial phone call or video consultation to decide what would be the best way to help. If practices can support you without needing you to come into the practice itself, then this reduces the need for you to travel, and reduce the risk of the virus spreading.
If you do need a face-to-face appointment, you will be invited to attend the practice.
We are issuing all prescriptions via EPS which is an electronic service where your prescription will be sent directly and securely to a pharmacy of your choice for collection. If you don’t already have a nominated pharmacy, please let us know your chosen pharmacy by noting this on your next prescription request
Please use online services to request your prescriptions. Either use your existing online service, or if you do not currently have access to online services, the NHS app can be set up from home without the need to attend the surgery to register for this service. Alternatively, you can send your prescription requests to firstname.lastname@example.org
Please don't send in photographs to the practice's email address but instead use eConsult if necessary
We have also cancelled our drop in blood service that normally runs everyday between 1pm - 2.15pm
Due to social distancing, extra cleaning and staff shortages we are extremely short of available blood test appointments at the surgery. If your GP or consultant has already requested your blood tests, you can attend any of the following places for blood samples to be taken. The results will be sent to the GP or consultant who requested the test.
Southampton General, Lymington and Romsey Hospitals: to make a blood test appointment please call 023 8120 4877 Monday-Friday 08.00 -18.00 hrs.
Winchester, Basingstoke and Andover Hospitals: please use online booking system (one for each site). There is a phone booking system for patients who cannot use the online system but with limited staffing and only 9am – 4:30pm. For further information and to find out how to book, please click on the following link:
At this challenging time, it is extremely important for you to know that COVID-19 is unlikely to make your child unwell, but they, like everyone else, might be infectious so staying at home when well remains the message. However, all the ‘normal’ illnesses that can make children severely unwell still remain and there is a major risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19.
GPs and hospitals are still providing the same safe care that they have always done for children.
If you are not sure if your child is unwell and whether they need to be seen, see the Healthier Together website, call 111 or contact your GP.
For information about crying babies see the ICON website.
If your child appears severely unwell and advice is not quickly available, call 999 or take them to ED as you would in other times.
Please see this table for more information on who to contact for different situations.
We would like to say thank you to our incredibly supportive patients who have thanked our team, sent messages of appreciation and recognise how hard our whole team has been working to deal with the extra workload at this time.
All of the measures we have put in place over the past months are following guidance from Public Health England and are being implemented across many GP practices in the UK. It is all about keeping you safe, minimising your exposure to patients with Covid-19 symptoms. We also need to keep our teams safe as well so that we can keep working to provide patient care.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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