Covid-19 Out of Hours News

Norton Welch Close, Fleming Avenue, North Baddesley, SO52 9EP

Pilgrims Close, Chandlers Ford, Eastleigh, SO53 4SD

Email   Tel: 023 8074 3400

Contact Details


Farewell Dr Ridout

Dear patients

This has not been an easy decision, but I have decided to leave North Baddesley Surgery to explore new opportunities in health care.

I will be in the practice until the end of April 2023.

I have been very fortunate to work with an amazing team at North Baddesley Surgery during the last few years and I will also fondly remember all the patients who I have seen whilst working in the surgery.

I wish everyone all the best in the future.

The surgery will announce the Dr replacing me in due course.  

Dr Tanya Ridout

Monday 19th September

Following the death of Her Majesty Queen Elizabeth II and the activation of arrangements relating to her funeral, the government has confirmed that Monday, 19 September will be a Bank Holiday.

Therefore North Baddesley Surgery will be closed on this day. 

If you have an appointment booked on this day, we will be in contact with you to re-arrange this. 


eConsult Guidance for Patients

E-Consult is a remote online version of a consultation. It can be a useful way to seek advice regarding your health.

It is more likely to be a successful online consultation if:

- you can be clear and specific about your concern, query or request

- you can include the necessary information requested

- you can attach an image where relevant e.g. skin condition, taking care not to include any intimate areas.

We will acknowledge receipt of your e-consult within 24 hours. On average, e-consults are seen by a clinician within 1-7 days.

If you are completing a medication review, blood pressure review or pill check online, please ensure that you include your current height, weight and blood pressure reading.  If you do not have a blood pressure machine at home, you can attend the health pod at North Baddesley Surgery, or your local pharmacy may able to do this for you.

If you feel that your health concern is complex, requires a physical examination, or you would like to speak with or see a doctor face to face, then please book an appointment with a doctor at the surgery. This can be done online via our website or by contacting reception.

Joint or limb problem?

If you have a problem with your joints or limbs (a musculoskeletal problem) then you may consider booking an appointment with our First Contact Musculoskeletal Practitioner for assessment. This can be done via reception.

Acutely unwell?

If you are acutely unwell, please make an urgent appointment via reception or by booking online. If you are unable to contact the surgery, for example outside of opening hours, then we would suggest contacting 111 for advice. If you have a medical emergency please call 999.


Staff Sickness

Unfortunately, we have a high number of our Reception & Clinical staff on sick leave due to COVID-19.

This of course has a significant impact on those who are working.

Please be considerate when contacting or visiting the surgery and be prepared for delays.

Thank you for your patience & understanding.

Updated 14/07/2022


COVID19, Mask wearing update.

Due to the Covid-19 infection rates which have dramatically increased, We have been advised by the Director of Infection Control to re-introduce the policy for patients and staff to wear a mask whilst on the premises.

We require this to help protect our most vulnerable patients and staff.

Thank you for your support. 

From 4th July 2022


General Important Information

From Monday 22nd November the surgeries telephone opening hours will be changing to 08:00 - 18:00. The front desk at the surgery will remain open until 18:30pm as usual.

The eConsult triage via the website from Monday 22nd November will available between 07:00 - 22:00 Monday – Friday.

From 1st October 2022 the surgery will close for 1 hour EVERY Tuesday from 13:00 - 14:00 for essential staff training. This means the doors will be closed so you will be unable to collect prescriptions or attend the practice during this time. The phone lines will remain open for any URGENT queries.

Many thanks

North Baddesley Surgery


''Why can't I make an appointment?''

Your GP Practice

Thanks you for your support...

General Practice is open for business, is offering face to face appointments, but it...

  • is facing unprecedented demand,
  • is delivering the Covid vaccination program,
  • is being affected by the backlog elsewhere in the NHS,
  • is facing staff shortages.

GPs and their practice teams are delivering a far greater number of consultations now than they did in the winter peak of January 2020 - and they have been working hard throughout the pandemic. We are doing our best to keep patients and staff safe in the face of the constantly changing challenges posed by the Covid 19 pandemic.

Patient Survey

We are grateful for the support and understanding of our patients which was reflected in the recently published GP patient survey*. Patient Survey
*GP patient survey 2021:

  • Good - 83%
  • Very Good 48.2%

Survey Source

We must act cautiously and maintain Covid control measures

Social distancing and infection control measures are still applicable, so patients should only receive a face-to-face appointment if they need one.

Your GP Practice is here to support you

We realise that waiting for an appointment can be frustrating. Your GP practice is here to support you, so please continue to show them your support by being kind, patient and responsible when accessing their services. Thank you for your support.


Expecting a baby soon?

Southampton General Hospital and Hampshire Hopsital (RHCH) have a new online booking service to register for your maternity care so there is no need for you to contact your GP.  Register for this service. This will notify your midwife team, will with then contact you to arrange an appointment.